Dear TNPA Customer,
As you are aware, the Order to Cash system went live on Monday, 07 August 2017.
Due to an unpredecented level of user activity in the first few hours of “Go Live”, TNPA experienced a system overload which created unexpected instability of the Order to Cash system.
The system was, therefore, taken offline to provide TNPA an opportunity to investigate the issues and to adequately resolve them.
We have since implemented corrective measures to address the issues and have now brought back the OTC application online to enable you, our valued customers, to transact on the system.
Late order fees where applicable, due to this unexpected downtime, will be reviewed to avoid any prejudice.
In the event where customers have been faced with backlogs for the processing of cargo dues orders, shipping lines have been advised to continue with cargo and bill releases without cargo dues validation up to the week ending 18 August 2017, only for those vessels that are already in port. Thereafter the normal cargo dues validation by the shipping lines will be reintstated as normal.
We thank you for your patience and understanding during this period of change and appeal to you to please contact us on 0860 109 330 or customercare.tnpa@transnet.net, should you experience any system related issues and or if you require any support transacting on Order to Cash.
TNPA apologises for any inconvenience caused and looks forward to continuing good business relations.
Mmutle Lentle
Chief Information Officer and Technical Sponsor